About baindigital

This author has not yet filled in any details.
So far baindigital has created 250 blog entries.
7 03, 2018

Infographic: Solving the Digital Operations Dilemma

By | March 7th, 2018|Digital Operations, Infographics|0 Comments

INSPIRED BY: A Smarter Approach to Digital Operations

6 03, 2018

Lori Sherer: How Data and Analytics Can Enhance Value for B2B Customers

By | March 6th, 2018|Customer Strategy & Marketing, Video|0 Comments

Bain research has identified the most important things that businesses value when consuming business services and products and have codified those in the Elements of Value. Lori Sherer, a partner with Bain’s Advanced Analytics practice, discusses how two companies used data and analytics to enhance the value of their services. Read more in the Harvard Business Review: The B2B Elements of Value

5 03, 2018

Which Customers Are Hurting Your Bottom Line?

By | March 5th, 2018|Advanced Analytics, Blog, Customer Strategy & Marketing|0 Comments

By Daniel Hong and Gregory Callahan In the quest for profitability, many business-to-business companies overlook one critical factor: the cost of customer support. Consider the media sales firm in the accompanying chart that linked its sales and postsales databases, allowing it to view accounts by price achieved and intensity of support required. It discovered that its two largest customers by revenue were unprofitable, while customers 10 through 20 were among the most profitable. The company responded by raising prices for low-price/low-support accounts and negotiated to make high-price/high-support relationships more efficient. It also gave its best existing accounts preferential treatment and cut loose many small, unprofitable accounts. As a result, the company expanded overall profits by 10%. Daniel Hong is a partner and Gregory Callahan is [...]

1 03, 2018

Thomas Kwasniok: Accelerating Digitalization in Chemicals

By | March 1st, 2018|Digital Transformation, Video|0 Comments

As chemical companies look to gain a competitive edge from digital technology, executives can become overwhelmed by the vast array of options. Thomas Kwasniok, partner in Bain's Chemicals practice, discusses three things chemical executives can do to prepare their companies for digital opportunities. Related: Accelerating Digitalization in Chemicals—Five Questions for CEOs

27 02, 2018

Organizing for a Digital World

By | February 27th, 2018|Agile & Innovative Organization, Digital Transformation|0 Comments

Virtually all large companies, even those in old-line industries such as machinery and agriculture, have gone digital to some extent. But at many companies the efforts are falling far short of their potential. At one Asia-based conglomerate, for instance, digital initiatives have been popping up everywhere, and business units compete for the same digital talent. The company set up a digital incubator off to the side, but it has failed to spark interest with the mainstream divisions, and so creates great proofs of concept that never get embraced at large scale. As digital continues to upend most business operations and markets, traditional organizations like this conglomerate struggle to cope with the pace of change. Breathless headlines and countless TED Talks suggest that executives should be [...]

13 02, 2018

How to Build a Digital Strategy

By | February 13th, 2018|Blog, Digital Transformation|0 Comments

By Jamie Ferguson and Nate Anderson This article originally appeared on the World Economic Forum Global Agenda. "Digital will be like air." This statement came from one executive at a recent workshop on digital strategy organized by the World Economic Forum, but it could have been said by almost anyone there that day. In November, approximately 20 global executives from across industries met in London to discuss how to become a digital enterprise, as well as the challenges faced and lessons learned along the way. The group agreed that Step 1 on that journey is establishing a digital strategy. This requires understanding your point of departure, the direction your industry is headed in and the role your company should play in that digital future, and [...]

7 02, 2018

André Chaves: Developing Lasting Customer Relationships in the Digital Age

By | February 7th, 2018|Customer Strategy & Marketing, Video|0 Comments

A clear strategy is crucial in developing lasting relationships with customers. André Chaves, a partner with Bain’s Customer Strategy & Marketing practice, outlines three major steps companies should take to create a solid customer strategy, before investing in technology. Related: Customer Lifetime Value—A Better Compass to Guide Your Marketing Automation

6 02, 2018

A Step-by-Step Guide to Digital Transformation

By | February 6th, 2018|Blog, Digital Transformation|0 Comments

By Åshild Hanne Larsen, Ouriel Lancry and Mehran Gul This article originally appeared on the World Economic Forum Global Agenda. Transforming a company into a digital enterprise is tough. Many companies have had some success, but few have completed this metamorphosis. No comprehensive playbook, or even checklist, exists for executives to follow. A prudent first step is to learn from others—both inside and outside our industries. This brought us in late November to a meeting of more than 20 executives from a range of industries from across the world, hosted by the World Economic Forum. Our ambition: to explore the challenges raised by digital transformation, design answers, and create practical tools on how to transform a company with digital. We began to develop a list [...]

5 02, 2018

Digital Strategy for Utilities

By | February 5th, 2018|Digital Transformation|0 Comments

At a recent meeting that brought together utilities executives from around the world with Silicon Valley energy innovators, attendees were discussing, among other topics, the state of energy storage. One utility executive asked the Silicon Valley hosts when they expected to see utility-scale storage deployed broadly. “Oh, not for a long time,” one of the new energy executives replied, “maybe 2019.” For the stunned utility executives, most of whom think of a “long time” as decades, the remark was a wake-up call to the pace at which new ideas and technologies are disrupting their industry. Today, most of the electricity sector lags behind the progress that other sectors have made in digitalization, customer engagement and the everyday use of advanced analytics to generate value from [...]

1 02, 2018

Davos 2018: The Impact of Digital

By | February 1st, 2018|Digital Transformation, Video|0 Comments

Torsten Lichtenau, a partner with Bain's Digital practice, shares the broad benefits of digital technologies discussed at the World Economic Forum's annual meeting and weighs the effect the ongoing global digital transformation is having on jobs.