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As digital upends business operations and markets, executives will need to adapt their operating models.
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March 5th, 2018|0 Comments
By Daniel Hong and Gregory Callahan In the quest for profitability, many business-to-business companies overlook one critical factor: the cost of customer support. Consider the media sales firm in the [...]
February 13th, 2018|0 Comments
By Jamie Ferguson and Nate Anderson This article originally appeared on the World Economic Forum Global Agenda. "Digital will be like air." This statement came from one executive at a [...]