The Inner Game: Why Culture Trumps Code in Digital Innovation

By | November 8th, 2017|Agile & Innovative Organization, Blog, Inner Game|0 Comments

By Greg Caimi and Elizabeth Spaulding When J. Patrick Doyle took over as CEO of Domino’s Pizza in 2010, the company’s shares had been stuck at around $9 for three years. It was time to shake up the business. Change started with accepting a simple fact: A tasty pie would take Domino’s only so far without a seamless delivery experience. Domino’s would need to rapidly expand its technological know-how—and fast. To get there, the company increased its software and analytics staff, which now accounts for half of the 800 employees at the company’s headquarters. It set out to create a best-in-class mobile app that would allow users to order pizza with a simple text message or tweet and track their orders in real time. And [...]