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22 06, 2018

Digital Transformation: A Roadmap

By | June 22nd, 2018|Digital Transformation, Infographics|0 Comments

How to Reinvent Your Company for Its Digital Future Digital transformation is a topic of rich and vital discussion in boardrooms and among executive teams around the world. Bain was selected by the World Economic Forum to convene a group of companies engaged in the topic, and, working with more than 40 global executives, to create a new approach to digital transformation. The below materials, presented at Davos, reflect the emerging insights on what it takes to lead and deliver a digital transformation. — Ouriel Lancry, coleader of Bain's Global Digital practice Explore each chapter below:

6 06, 2018

Data Transforms Predictive Maintenance

By | June 6th, 2018|Advanced Analytics, Blog|0 Comments

By Christophe Guille and Stephan Zech Utilities rely on data analytics to help determine the best time to replace power transformers along the grid. Ideally, they want to extend the useful life of a transformer and replace it before it fails, to prevent an unplanned power outage. Traditional formulas consider factors like the transformer’s age and the weather, but these models are not very accurate. One North American utility sharpened its ability to predict failure rates by considering a wider set of data that includes a transformer’s load profile—that is, how the load fluctuates throughout the day—and the history of outages in the circuit where the transformer sits. Combined with more sophisticated analysis techniques, the new model was three to four times as accurate in [...]

4 06, 2018

Interactive Graphic: How Agile Is Your Organization?

By | June 4th, 2018|Agile & Innovative Organization, Infographics|0 Comments

Click to take our 12-question diagnostic and discover your organization's agility quotient.

31 05, 2018

Reinventing Your Business Model for Digital

By | May 31st, 2018|Blog, Customer Strategy & Marketing, Digital Transformation|0 Comments

By Ryan Morrissey and Ouriel Lancry Everyone thinks about Netflix as a digital native. The company delivers content via any device, produces TV shows and films using reams of customer data, and is even headquartered in Silicon Valley. In reality, Netflix used to be the media industry equivalent of Sears―shipping DVDs by mail from large warehouses located across the country. Netflix’s business today is just the latest chapter in the short history of a company that has reinvented itself at least three times in 20 years. From its humble origins shipping DVDs by mail, it became the dominant platform for streaming movies, only to evolve further to challenge the most successful studios in the entertainment business with its original content. While each chapter seems to [...]

3 05, 2018

It’s About Time: Why Your Marketing May Be Falling Short

By | May 3rd, 2018|Advanced Analytics, Customer Strategy & Marketing, Modern Marketing|0 Comments

Time is running out on personalized marketing as a means of continually raising the return on investment of campaigns. For the past few years, many marketers have used advanced data analytics to identify the right customers and increase their ROI, but now these practices, while still valuable, are reaching a plateau. The rise of so many digital channels and options for customers heightens the importance of another, underappreciated variable: message timing, as detailed in new research by Bain & Company in partnership with Google. To strengthen customer relationships, marketers need to know not only which current or prospective customers to reach, but also in which moments. By communicating at the most opportune times based on people’s behavior and signals, companies can generate more business with [...]

2 05, 2018

Kate Woolley: Stop Flying Blind in Sales

By | May 2nd, 2018|Advanced Analytics, Customer Strategy & Marketing, Video|0 Comments

Failing to zero-base opportunities account by account can leave sales executives flying blind with their market approach. Kate Woolley, a partner with Bain's Customer Strategy & Marketing practice, shares how leading companies use a rigorous zero-based approach at the account level to get a clear view of revenue potential in the market. Related: Stop Flying Blind in Sales

1 05, 2018

Tackling AI’s Unintended Consequences

By | May 1st, 2018|Advanced Analytics|0 Comments

Whether or not they know it, nearly everyone has had an experience that exposes just how dependent we have become on artificial intelligence (AI). It often comes in the back seat of a car. That’s where I was a few months ago, sitting in a rideshare from suburban Scarsdale, New York, to New York City. The driver had recently emigrated from Nepal, and his ability to quickly find work greatly illustrates how ride-sharing platforms open economic opportunities. Once upon a time, my driver would have had to learn the area well before he could drive a customer from place to place. Now AI mapping had him hard at work just weeks after landing. The New York metropolitan region is one of the most complicated urban [...]

5 04, 2018

Insurers Hold the Key to Healthcare’s Digital Future

By | April 5th, 2018|Financial Services, Healthcare|0 Comments

Imagine this scenario: It’s 7:30 AM, and time to leave for work. You normally drop your three-year-old daughter off at day care on your way to the train station. However, this morning she has developed two red, itchy blotches on her face. Is she sick, you wonder? Is it serious? Is she contagious? Looks like you’ll have to keep her out of day care and take her to the pediatrician, and who knows when you’ll be able to get an appointment. Or maybe you’ll just need to go to the doctor’s office and wait to be squeezed in. Either way, you or your spouse will have to miss a partial or full day of work. But what if things could be done differently, more efficiently, [...]

4 04, 2018

Infographic: How to Win in Southeast Asia’s Booming E-commerce Market

By | April 4th, 2018|Consumer Products, Infographics, Retail|0 Comments

INSPIRED BY: How to Win in Southeast Asia's Booming E-commerce Market

3 04, 2018

Build a Digital Supply Chain That Is Fit for the Future

By | April 3rd, 2018|Digital Operations|0 Comments

Complaints from frustrated customers were mounting at a major US retailer. More than 20% said they could not find the company’s branded products in shops because items were out of stock. The problem was that efforts to improve service disrupted the company’s low-cost distribution model. It had the right infrastructure but lacked the digital tools necessary to increase supply chain reliability. Moving quickly, the leadership team invested in digital tools to obtain real-time data, shorten replenishment cycle times, optimize deliveries and predict future demand. As data streamed in from stores the minute shoppers purchased goods, the company rapidly restocked hot-selling items to capture sales that it previously had lost. The shift cut retail cycle times by 20%, to four days, generating a 0.5% increase in [...]